Category:ADSL Down: Difference between revisions

Revision as of 13:51, 9 March 2015

This page is still under construction (2015-03)

There are a number of reasons for a connection to be permanently down

1. Quick Checks First of all, go through these quick checks to see if they help fix the connection
Loss of sync? If the DSL light on your router is off or flashing then this means the router is not in sync with the exchange
Loss of PPP? If the router/modem is in sync, then the next step would be to check why the router is not logging in.
Logged in by still no connection If the router has logged in but you still have no connection then it may be a local configuration problem. From your computer, can you ping the the Router's IP address? Can you ping the AAISP end (81.187.81.187)? Can you ping the hostname: aa.net.uk ?

If you still have problems, then please do contact Support.

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