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VoIP How to: IVR and Voicemail Example: Difference between revisions

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As it happens, the 24 hour contact is a SIP telephone and the office runs from a mobile phone.
As it happens, the 24 hour contact is a SIP telephone and the office runs from a mobile phone.


==Call Diagram:==
==Call Diagram==
We can represent this example as a simple flow chart:
We can represent this example as a simple flow chart:


[[File:VoIP-Example-IVR.svg|500px|Flow diagram of call]]
[[File:VoIP-Example-IVR.svg|600px|Flow diagram of call]]


==Overview of configuration==
==Overview of configuration==
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We can expand the flow chart a little to better explain how the numbers are going to be used:
We can expand the flow chart a little to better explain how the numbers are going to be used:


[[File:VoIP-Example-IVRb.svg|600px|Further flow diagram of call]]
[[File:VoIP-Example-IVRb.svg|700px|Further flow diagram of call]]


==Number Configuration: 123001==
==Number Configuration: 123001==
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#Click the 'Incoming Tab'
#Click the 'Incoming Tab'
#Set it to always to go voicemail
#Set it to always to go voicemail
#Fill in the Also-rings so that 1 goes to 123002 and 2 goes to 123002.
#Fill in the Also-rings so that 1 goes to 123002 and 2 goes to 123003.
#Enter a 'fail' number, as 123001 - this will be used as the default number to call if no digits are keyed by the caller
#'''Mandatory''': Enter a 'fail' number, as 123001 - this will be used as the default number to call if no digits are keyed by the caller
#Click Save
#Click Save
#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
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#Click on the Number: 123003
#Click on the Number: 123003


===Configure Redirect:===
===Configure Redirect===
#Click the Incoming tab
#Click the Incoming tab
#Enter in 456789 as the first "Also Ring"
#Enter in 456789 as the first "Also Ring"
#Click Save
#Click Save


===Configure the time Profile:===
===Configure the time Profile===
#Click the Incoming tab
#Click the Incoming tab
#Click "Edit time profiles":
#Click "Edit time profiles":
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#Click Save
#Click Save


===Voicemail:===
===Voicemail===
#Click the Incoming tab
#Click the Incoming tab
#Set "Voicemail" to be "On Fail/Busy" (this will catch calls out of hours)
#Set "Voicemail" to be "On Fail/Busy" (this will catch calls out of hours)
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#Click Save
#Click Save


==Also See:==
==See also==
[[VoIP - Call Gate]]
[[VoIP - Call Gate]]






[[Category:VoIP_How_to|Redirect]]
[[Category:VoIP How to|Redirect]]
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