VoIP - Itemised Billing

Call and text charges are invoiced in arrears. The invoice has a line item for each billable number showing total charges. The PDF attachment includes a printable itemised bill for each billable number. The invoice also has an XML attachment which includes the full CDR for all calls so that you can process these automatically. If you do not have XML billing, ask accounts to enable it for you.

Some calls are just incoming to a phone or outgoing from a phone, but it is possible for a call to come in, and ring multiple other numbers, some of which are A&A numbers that ring multiple numbers, etc. In this case a single call can result in multiple CDRs for separate billable numbers. The CDRs log failed calls if they have got as far as actually trying to call a number (i.e. delayed ring group numbers that have not reached the delay time are not logged).

Billable number	The CDRs are listed for each billable number. This is either the number of the SIP account or a SIM ICCID. The SIM is used where calls/texts are direct to/from the SIM (SIP2SIM) and no number is assigned.
Call/UID	A unique reference for the CDR entry and a group reference for records that relate to the same call
Call date	This is the date and time the call started.
Call type	Incoming	A call to a number that was not diverted or transferred.
	Outgoing	A call from a number
	Relay	An incoming call that was diverted or transferred to an outgoing number.
Origin	PSTN	A call from the telephone network
	INTERNET	A call from the internet
	SIP	A call from a registered SIP user
	SIM	A call from an A&A mobile
	SIP2SIM	A call from registered SIP2SIM end-point
	AA	A call resulting from an A&A outbound/relayed call
Destination	PSTN	A call to the telephone network
	INTERNET	A call to a SIP endpoint on the internet
	SIP	A call to a registered SIP user
	SIM	A call to an A&A mobile
	SIP2SIM	A call to registered SIP2SIM end-point
	AA	A call to an A&A number
	SPECIAL	A call that ended on some special server or announcement
	VOICEMAIL	A call that ended on the voicemail system
Status	The final call status as a SIP code. 200 means answered.
Ring time	The total time spent ringing in seconds
Call time	The total chargeable call time in seconds
Calling	The calling number. This is normally the CLI from the first leg in a chain of calls and passed through. This may be withheld or unavailable or untrusted. Untrusted is any CLI from the INTERNET and is prefixed with a ?
Called	The original called number. This is the full phone number from the first incoming leg in the chain of calls.
Dialled	For outgoing and relayed calls this is the number as dialled, which may be a short number or local number, etc.
Target	For outgoing and relayed calls this is the full number that was actually called (based on dialled)
Cost	The price in pence as charged for the call
Calc	The way the cost was calculated
Rate	The name(s) of the rate(s) used to price the call
Clearing	Which end cleared the call
Reason	Where we get it, the reason code on the final BYE (e.g. Q.850 cause code)

Other VoIP Features

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