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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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=Quota=
=Quota=
⚫
The Home::1 service has an option for no monthly usage cap or a monthly usage quota. You can choose the option when ordering and you can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month being added to the next. When the quota is reached the line will go slow and use quota from the next month or it can be set to automatically apply a top-up (and charge for it) More details below... (We used to have an option to block lines when quota was reached, but this was removed in June 2022)


⚫
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
⚫
The Home::1 has a quota amount per month which you choose when ordered and can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top up (and charge for it) More details below...

⚫
Multiple lines at teh same location and on the same login can be bonded, and the quota shared between them - see below for more details.


==How to Change the monthly quota==
==How to Change the monthly quota==
You can regrade through https://aa.net.uk/broadband-regrade.html
You can regrade through https://www.aa.net.uk/broadband/regrades-moves/ - A change in tariff would take effect from the following calendar month.
A change in tariff would take effect from the following calendar month.


==Topping up before the quota runs out==
==Topping up before the quota runs out==
⚫
If the top up Action is set to Slow, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add more usage and will invoice for it. Top-up on Home::1 and SoHo::1 does not expire. It continues until you have used it all.
[[File:Topup50GB.png|none|frame|Top up button]]

⚫
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. From September 6th 2017 top-up on Home::1 and SoHo::1 does not expire. It continues until you have used it all.


The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
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==How to view remaining Quota==
==How to view remaining Quota==
⚫
It can be viewed from the [https://control.aa.net.uk/ Control Pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:


⚫
The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [https://control.aa.net.uk/ Control Pages] as the control pages uses data that is only updated hourly.
⚫
It can be viewed from the [http://aa.net.uk/login-clueless.html control pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:

[[File:H1Quota.png|300px|Remaining quota]]

⚫
The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [http://aa.net.uk/login-clueless.html Control Pages] as the control pages uses data that is only updated hourly.


The quota figure on the homepage can also be viewed as plaintext using the URL: [https://a.soulless.thn.aa.net.uk/info.cgi?plaintext https://a.soulless.thn.aa.net.uk/info.cgi?plaintext] from your Home::1 line.
The quota figure on the homepage can also be viewed as an svg image using the URL: https://quota.aa.net.uk you can request a json or plain text version too, eg:
<SyntaxHighlight lang=bash>
curl -L https://quota.aa.net.uk --header "Accept: application/json"
curl -L https://quota.aa.net.uk --header "Accept: text/plain"
wget https://quota.aa.net.uk --header="Accept: application/json" -q -O -
wget https://quota.aa.net.uk --header="Accept: text/plain" -q -O -
</SyntaxHighlight>


==Usage Tracking==
==Usage Tracking==
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==Quota Warnings==
==Quota Warnings==
We can send an email when the quota reaches a certain point. You can edit this on the [http://aa.net.uk/login-clueless.html Control Pages]
We can send an email when the quota reaches a certain point. You can edit this on the [https://control.aa.net.uk/ Control Pages]. We'll then also email when the quota runs out. (as of June 2022)
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]


==Quota Top up Options==
==Quota Top up Options==
The [http://aa.net.uk/login-clueless.html Control Pages] will show you your quota, and remaining usage as well as a couple of options that you can set.
The [https://control.aa.net.uk/ Control Pages] will show you your quota, and remaining usage as well as a couple of options that you can set.


[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]
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|-
|-
!Block
!Block
|This option was removed in June 2022 and lines set to go slow instead.
|You will be redirected to our portal
|
|From our portal you can purchase Top up
|-
|-
!Slow
!Slow
|The line speed will be capped, the speed depends on the tariff. For 100GB users the slow mode will now be around 330kbit/s and for 200GB users it will be around 660kbit/s. The idea is that at that speed you could not use the whole of the coming month's quote even flat out. Usage during this time will come out of next month's quota.
|The line speed will be capped, the speed depends on the tariff. For 1TB users the slow mode will be around 3Mb/s and for 10TB users it will be around 30Mb/s. The idea is that at that speed you could not use the whole of the coming month's quote even flat out. Usage during this time will come out of next month's quota.
|You can top up from the Control Pages (see above)
|You can top up from the Control Pages (see above)
|-
|-
!Auto-bill
!Auto-bill
|When the quota is reached, the system will issue a 50GB top up and will invoice for it. (Mandatory for bonded/multi line services)
|When the quota is reached, the system will issue a 250GB top up and will invoice for it. (Mandatory for bonded/multi line services)
|n/a (It's automatic)
|n/a (It's automatic)
|}
|}
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The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.


*Multiple lines on Home::1 lines need to be on the same login (eg example@a)
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)
*They will all be given a different line number (eg example@a.1, example@a.2 etc).
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.).
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
Retrieved from "http://support.aa.net.uk/Home::1"