DGA0122 Remote Assist: Difference between revisions

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[[Category:Technicolor_DGA0122]]

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~~[[File:~~TechnicolorAssistance.png~~|thumb~~|Assistance]]

In some cases it may be required that AAISP require remote access to the Technicolor's web interface.

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This needs to be enabled each time, using the following steps:

#Log in to the router

#Find the 'Assistance box, and click the On/Off button to turn it on

#Find the 'Assistance' box, and click the On/Off button to turn it on

#Details of how to access the router will then be shown, including the username/password, IP address and port.

'''Never give out the router information to anyone you are unsure of!'''

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TechnicolorAssistance.png|Assistance box on front page

TechnicolorAssistance2.png|Assistance Enabled, with connection details

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==Permanent remote access==

Some firmware versions have an option to set Remote access permanently:

DGA-remote-permanent.png

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Use caution when setting this, as it will keep the port open permanently, but the password will be lost upon a reboot of the router.

We suggest customers leave remote assist off, and use our control page to enable/disable as and when needed for temporary access to the remote router.

=== Bugs with permanent access===

# If the router is rebooted, then access to the router will be lost as the password is not saved during a reboot. - you will need to access the router (from the LAN) and disable and re-enable the remote access. - this will generate a new password and port to use.

# If the router is rebooted, then reconfiguring remote access will not be possible via the A&A control pages