999 and faults: Difference between revisions

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<indicator name="VoIP">[[File:menu-voip.svg|link=:Category:VoIP|30px|Back up to the VoIP and SMS Category Page]]</indicator>

[[Category:VoIP]]

[[Category:Technical Documents]]

When making use of VoIP (Voice over IP), careful consideration needs to be made as to how you would make a call to the emergency services if the VoIP service is not working for some reason or other.

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*Fault with the ISP or the VoIP provider - Faults can happen.

=The main thing=

=The main thing:=

'''Ensure you have tested that you can make phone calls in the event of your internet connection being disconnected.''' Suggestions on how to do this are below.

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==...for a local power cut==

* See our [[VoIP_Power]] Page

We'd suggest the following as methods to make emergency calls during a power cut to you premises:

# '''Use a mobile phone''' - ensure you have a mobile or two charged up and with a working service.

# '''Have a UPS''' (Uninterruptible Power supply) which can power your internet equipment - router, phone, etc so that you have backup power to devices that will enable to you make calls. '''Test that this works!'''

==...For faults with the internet connection or VoIP service==