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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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=Quota=
=Quota=
The Home::1 has a quota amount per month which you choose when ordered and can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month being added to the next. When the quota is reached the line will go slow and use quota from the next month or it can be set to automatically apply a top-up (and charge for it) More details below... (We used to have an option to block lines when quota was reached, but this was removed in June 2022)
The Home::1 service has an option for no monthly usage cap or a monthly usage quota. You can choose the option when ordering and you can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month being added to the next. When the quota is reached the line will go slow and use quota from the next month or it can be set to automatically apply a top-up (and charge for it) More details below... (We used to have an option to block lines when quota was reached, but this was removed in June 2022)


Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
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==Topping up before the quota runs out==
==Topping up before the quota runs out==
If the top up Action is set to Slow, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add more usage and will invoice for it. From September 6, 2017 top-up on Home::1 and SoHo::1 does not expire. It continues until you have used it all.
If the top up Action is set to Slow, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add more usage and will invoice for it. Top-up on Home::1 and SoHo::1 does not expire. It continues until you have used it all.


The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
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|-
|-
!Auto-bill
!Auto-bill
|When the quota is reached, the system will issue a 100GB top up and will invoice for it. (Mandatory for bonded/multi line services)
|When the quota is reached, the system will issue a 250GB top up and will invoice for it. (Mandatory for bonded/multi line services)
|n/a (It's automatic)
|n/a (It's automatic)
|}
|}
Retrieved from "http://support.aa.net.uk/Home::1"