VoIP Caller ID: Difference between revisions

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<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator>

==Setting a different Presentation Number==

===...Of another number on your account===

On the Control Pages there is some control over the number that is presented when you make a call out. Normally it is the number you are using, but this can be changed.

Customers are able to pick another number that is on the same account as the presentation number.

⚫

~~Staff~~ can set something other than ~~their~~ phone number here. There is a charge ~~and a process~~ for this and we'll need paperwork to prove the number is yours. ~~Contact Sales for more details.~~

We can also set up a secondary presentation number as well which is allowed from your equipment.

[[File:Voip-presentation.png|none|frame|Presentation number selection, from a list of other numbers on the account]]

===...Of a completely different number you own===

⚫

Alternatively, staff can set something other than your phone number here. There is a one-off charge for this and we'll need paperwork to prove the number is yours.

Contact Sales for more details.

==Setting the Presentation Name==

You can set the presentation name (which in general will only be sent to other AAISP VoIP customers) on the

'Outgoing' tab of the control panel.

==Testing the presentation==

Aside from calling your own phone, we have some [[VoIP - Special Codes|special codes]] that can be used for testing to see if the presentation number is as you expect:

* 17070 or *104 reads back the presentation number

* and *107 to read back the VoIP account you're calling from

==Calling international numbers==

Calling international numbers should also have pretension number shown. However we have seen problems with some international telephone carriers, and these get reported to the 3rd party carriers as they are reported to us.

==Calling from Withheld==

If you want to hide your presentation number (i.e. set it to withheld) on a permanent basis, tick the ''Withhold'' box. To hide it for just one call, prefix the called number with 141.