Out of Hours Help: Difference between revisions
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More info coming soon |
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==Support Hours== |
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General support hours are 8-6 Monday through to Friday and 10-2 Saturday. Staff can be contacted via phone, email, IRC, SMS... |
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Some staff do keep an (unofficial) eye on things out of hours and you may be able to get hold of someone in the following ways: |
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*Live Chat (IRC), See our [[IRC]] page |
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*Live Chat (IRC): [http://aa.net.uk/kb-irc.html irc.z.je/a&a] |
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*SMS: 01344 400999 |
*SMS: 01344 400999 |
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==Major |
==Major Outages (MSO)== |
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If you think there is a major outage and staff should be informed, then please see [http://aa.net.uk/support-mso.html MSO page] on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) ) |
If you think there is a major service outage and staff should be informed, then please see [http://aa.net.uk/support-mso.html MSO page] on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) ) |
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Latest revision as of 00:04, 18 August 2018
Support Hours
General support hours are 8-6 Monday through to Friday and 10-2 Saturday. Staff can be contacted via phone, email, IRC, SMS...
Contact out of hours
Some staff do keep an (unofficial) eye on things out of hours and you may be able to get hold of someone in the following ways:
- Live Chat (IRC), See our IRC page
- SMS: 01344 400999
Major Outages (MSO)
If you think there is a major service outage and staff should be informed, then please see MSO page on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )