KBD: Difference between revisions

{{CPbox|#Click on the line you want to run the diagnostics on

#Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there}}

===Availability===

*On BT based ADSL, FTTC and FTTP circuits

==Information==

KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.

It can be useful in identifying faults, but often it will say no fault found even when there is.

It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider.

==Examples==

[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Failure affecting this line, BT will already on the case in fixing it]]

[[File:Kbd-loss.png|none|frame|This was a line below the fault threshold rate (i.e., slow). We'd report a fault after doing the standard tests]]

[[Category:Line Tests]]