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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:Faults: Difference between revisions

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__NOTOC__<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
__NOTOC__
{{DISPLAYTITLE:Fixing Faults and Solving Problems}}



Is something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use
Is something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use


<div class="AAMenuRow">
<div class="AAMenuRow">

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{{AAMenu|img=main-fault.svg|link=:Category:FTTP Faults|title=Fibre Faults|text=If you have FTTP/CityFibre, then these pages will help diagnose a slow, or dropping or broken connection!}}
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{{AAMenu|img=main-fault.svg|link=:Category:FTTC Faults|title=FTTC/VDSL Faults|text=If you have FTTC/VDSL, then these pages will help diagnose a slow, or dropping connection!}}
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{{AAMenu|img=menu-voip.svg|link=:Category:VoIP Faults|title=VoIP Problems|text=Get some help with diagnosing VoIP faults and problems, one way audio, audio breaking up, ghost calls etc...}}
{{AAMenu|img=main-fault.svg|link=:Category:ADSL Faults|title=ADSL Faults|text=If you have ADSL, then these pages will help diagnose a slow, or dropping connection!}}
{{AAMenu|img=main-fault.svg|link=:Category:ADSL Faults|title=ADSL Faults|text=If you have ADSL, then these pages will help diagnose a slow, or dropping connection!}}
{{AAMenu|img=main-fault.svg|link=:Category:FTTC Faults|title=FTTC Faults|text=If you have FTTC, then these pages will help diagnose a slow, or dropping connection!}}
{{AAMenu|img=menu-poles.svg|link=:Category:PSTN Faults|title=Phone line Faults|text=If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do}}
{{AAMenu|img=menu-poles.svg|link=:Category:PSTN Faults|title=PSTN Fautls|text=If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do}}
{{AAMenu|img=WIFI icon.svg|link=:Category:WiFi Challenges and Limitations|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}}
{{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Broadband Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
{{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Broadband Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.}}
}}
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{{AAMenu|img=|link=:Category:VoIP Faults|title=VoIP Fautls|text=Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...
}}
{{AAMenu|img=menu-contact.svg|link=|title=Contact Support:|text=*Tel: 03333 400999 SMS: 01344 400999
{{AAMenu|img=menu-contact.svg|link=|title=Contact Support:|text=*Tel: 03333 400999 SMS: 01344 400999
*Email: [mailto:support@aa.net.uk support@aa.net.uk]
*Email: [mailto:support@aa.net.uk support@aa.net.uk]
*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
*Live Chat: [http://aa.net.uk/kb-irc.html irc.aachat.net/a&a]
*[[Out of Hours Help|Need out of hours help?]]}}
*[[Out of Hours Help|Need out of hours help?]] / [https://aastatus.net Status Page]}}
</div>
</div>

{| class="wikitable"
|-
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:main-fault.svg|100px|left|link=:Category:ADSL Faults]]
== [[:Category:ADSL Faults|ADSL Faults]] ==
⚫
If you have ADSL, then these pages will help diagnose a slow, or dropping connection!
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:main-fault.svg|100px|left|link=:Category:FTTC Faults]]

== [[:Category:FTTC Faults|FTTC Faults]] ==
⚫
If you have FTTC, then these pages will help diagnose a slow, or dropping connection!
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-poles.svg|100px|left|link=:Category:PSTN Faults]]
== [[:Category:PSTN Faults|PSTN Faults]] ==
If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do
|-
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-spanner.svg|100px|left|link=:Category:Diagnostic Tools]]

== [[:Category:Diagnostic Tools|Broadband Diagnostic Tools]] ==
AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.

|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-voip.svg|100px|left|link=:Category:VoIP Faults]]
== [[:Category:VoIP Faults|VoIP Faults]] ==
Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-contact.svg|100px|left|link=:Category:Diagnostic Tools]]
== Contact Support ==
*Tel: 03333 400999 SMS: 01344 400999
*Email: [mailto:support@aa.net.uk support@aa.net.uk]
*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
*[[Out of Hours Help|Need out of hours help?]]

|}
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