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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Automatic Line Testing: Difference between revisions

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*BT and TT provided ADSL
*BT and TT provided ADSL
*BT provided FTTC or FTTP
*BT provided FTTC or FTTP



{{CPbox|#Click on the line you want to set testing on
{{CPbox|#Click on the line you want to set testing on
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[[File:Clueless-auto-testing2.png|none|frame|Auto-testing has been set on this line]]
[[File:Clueless-auto-testing2.png|none|frame|Auto-testing has been set on this line]]


If you have a BT provided ADSL, FTTC or FTTP line, then on the [[:Category:Control Pages|Control Pages]] you are able to set automatic line testing. This is in addition to the [[Line Diagnostics|One off Line Tests]] that can be run.
If you have a BT provided ADSL, FTTC or FTTP line, then on request, support staff can set automatic line testing. This is in addition to the [[Line Diagnostics|One off Line Tests]] that can be run manually by customers.


It is often useful to run a line test as soon as a line drops, or on a regular basis to help diagnose a fault. For example, if a line is frequently dropping then it is useful to run a line test as soon as it drops to test if it is in sync or not. If the router is keeping sync by dropping, then the fault may not lie in the phone line.
It is often useful to run a line test as soon as a line drops, or on a regular basis to help diagnose a fault. For example, if a line is frequently dropping then it is useful to run a line test as soon as it drops to test if it is in sync or not. If the router is keeping sync by dropping, then the fault may not lie in the phone line.
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Running tests every hour is useful when diagnosing a fault line as the results will show changed in the line speed, profile and how many errors are occurring.
Running tests every hour is useful when diagnosing a fault line as the results will show changed in the line speed, profile and how many errors are occurring.


This feature has often been used by staff, but was added to the customer Control Pages in January 2014.
This feature has often been used by staff, and was added to the customer Control Pages in January 2014, but later removed in October 2016 after receiving complaints from BT regarding the volume of tests performed, causing "a negative impact on [BT's] testing facility".




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Down Sync=8128kbit/s LoopLoss=12 dB SNR=15.5 dB ErrSec=0 HECErr=0 Cells=6205
Down Sync=8128kbit/s LoopLoss=12 dB SNR=15.5 dB ErrSec=0 HECErr=0 Cells=6205


[[File:Clueless-auto-testing3.png|border]]
[[File:Clueless-auto-testing3.png|none|frame|Pins are added to the graph when tests are run]]


[[Category:Line_Settings]]
[[Category:Line_Settings]]
Retrieved from "http://support.aa.net.uk/Automatic_Line_Testing"