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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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<indicator name="Front">[[File:Menu-cog.svg|link=:Category:Line Settings|30px|Back up to the Broadband Line Settings]]</indicator>
Most of our broadband and mobile packages are usage based. You can view the usage being used on the Control Pages in near real-time. The usage information isn't just for billing purposes, it is very useful in diagnosing problems, or seeing when usage is used the most.

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Some of our broadband and mobile packages are usage based, having a monthly usage quota. You can view the usage being used on the Control Pages in near real-time. The usage information isn't just for billing purposes, it is very useful in diagnosing problems, or seeing when usage is used the most.

{{CPbox|#Click on the line you want to view
#Click on Graph, or the 'View Usage' button}}


==Home::1 Remaining Quota==
==Home::1 Remaining Quota==
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On the Control Pages there is a break down of the usage by month, this is shown as a table and as a graph. The table includes the 'uptime' of the line. The uptime is a percentage of the whole month and is based on our per-second monitoring of the line.
On the Control Pages there is a break down of the usage by month, this is shown as a table and as a graph. The table includes the 'uptime' of the line. The uptime is a percentage of the whole month and is based on our per-second monitoring of the line.


[[File:Usage-Monthly-Table.png|none|frame|Example Monthly Usage shown in a table. eg During Feb, 104G was downloaded in total]]
[[File:Usage-Monthly-Table.png|none|frame|Example Monthly Usage shown in a table. e.g. During Feb, 104G was downloaded in total]]


[[File:Monthly-usage-graph.png|none|frame|Example Monthly Usage graph]]
[[File:Monthly-usage-graph.png|none|frame|Example Monthly Usage graph]]


==Usage by Day==
==Usage by Day==
Also shown is the usage per day from the past 2 weeks or so...
[[File:Usage-daily-table.png|none|frame|Usage per day. e.g. on 18th April there was 10.9G downloaded]]


===Pkt Ratio ===
Also shown is the usage per day from the past 2 weeks or so... This table includes a Packet Ratio column. This is a ratio of packets sent and received from your line. This statistic isn't overly useful, but may show of a line is being DOS'd. Typically, the figure would be around 100% +/- 30
This table includes a Packet Ratio column. This is a ratio of packets sent and received from your line. This statistic isn't overly useful.

[[File:Usage-daily-table.png|none|frame|Usage per day. eg on 18th April there was 10.9G downloaded]]


==Usage by Hour==
==Usage by Hour==
On the Control Pages there is a break down of the usage by hour, this is shown as a table, and shows the past 12 days or so of upload and download for each hour.
On the Control Pages there is a break down of the usage by hour, this is shown as a table, and shows the past 12 days or so of upload and download for each hour. This table will be updated hourly.


[[File:Usage-Hour-Table.png|none|frame|Usage per hour, eg on 20th April between 8am and 9am there was 123M downloaded]]
[[File:Usage-Hour-Table.png|none|frame|Usage per hour, e.g. on 20th April between 8am and 9am there was 123M downloaded]]


==Usage on the Monitoring Graphs==
==Usage on the Monitoring Graphs==
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[[File:CQM-upload-download.png|none|frame|Upload and download on the CQM Graphs]]
[[File:CQM-upload-download.png|none|frame|Upload and download on the CQM Graphs]]


[[Category:Line_Settings]]
[[Category:Line Settings]]