VoIP - Call Gate: Difference between revisions
mNo edit summary |
mNo edit summary |
||
(6 intermediate revisions by 2 users not shown) | |||
Line 1: | Line 1: | ||
<indicator name="VoIP">[[File:Menu-voicemail.svg|link=:Category:Voicemail|30px|Back up to the Voicemail page]]</indicator>__NOTOC__ |
|||
=Call Gate - IVR= |
=Call Gate - IVR= |
||
Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number. |
Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number. |
||
== |
==How to== |
||
We also have a 'How to' for this, see: [[VoIP How to: IVR and Voicemail Example]] |
|||
==To set this up== |
|||
{{CPbox|#Click on the Number you want to configure |
{{CPbox|#Click on the Number you want to configure |
||
#Click the 'Incoming Tab' |
#Click the 'Incoming Tab' |
||
#Set it to always to go voicemail |
#Set it to always to go voicemail |
||
#Fill in some of the Also-rings to go to the DDI of the various targets you want |
#Fill in some of the Also-rings to go to the DDI of the various targets you want (in +44 format) |
||
#Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller |
#Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller |
||
#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message |
#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message |
||
Line 15: | Line 19: | ||
This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert. |
This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert. |
||
If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed |
If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed. - this then works as a greeting before a call is put through to phones. |
||
If there is a fail and no also ring then the fail number is used immediately after the announcement. |
|||
[[Category:Voicemail]] |
[[Category:Voicemail]] |
Latest revision as of 09:20, 20 June 2023
Call Gate - IVR
Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number.
How to
We also have a 'How to' for this, see: VoIP How to: IVR and Voicemail Example
To set this up
Accessing This Feature
Access is via the Control Pages as follows:
- Log in to the Control Pages with your xxx@a login
- Click on the Number you want to configure
- Click the 'Incoming Tab'
- Set it to always to go voicemail
- Fill in some of the Also-rings to go to the DDI of the various targets you want (in +44 format)
- Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller
- Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert.
If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed. - this then works as a greeting before a call is put through to phones.
If there is a fail and no also ring then the fail number is used immediately after the announcement.