Out of Hours Help: Difference between revisions
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==Support Hours== |
==Support Hours== |
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General support hours are 8-6 Monday through to Friday and 10-2 Saturday. Staff can be contacted via phone, email, IRC, SMS... |
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==Contact out of hours:== |
==Contact out of hours:== |
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Revision as of 09:33, 9 February 2018
Support Hours
General support hours are 8-6 Monday through to Friday and 10-2 Saturday. Staff can be contacted via phone, email, IRC, SMS...
Contact out of hours:
Some staff do keep an (unofficial) eye on things out of hours and you may be able to get hold of someone in the following ways:
- Live Chat (IRC), See our IRC page
- SMS: 01344 400999
Major Outages (MSO)
If you think there is a major service outage and staff should be informed, then please see MSO page on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )