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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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[[File:Topup50GB.png|none|frame|Top up button]]
[[File:Topup50GB.png|none|frame|Top up button]]


If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. From September 6th 2017 top-up on Home::1 and SoHo::1 does not expire. It continues until you have used it all.
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. From September 6, 2017 top-up on Home::1 and SoHo::1 does not expire. It continues until you have used it all.


The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
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The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.


*Multiple lines on Home::1 lines need to be on the same login (eg example@a)
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)
*They will all be given a different line number (eg example@a.1, example@a.2 etc).
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.).
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
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