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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:FTTP Faults: Difference between revisions

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AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,652 edits
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* Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
* Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track congestion
* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track 'peak time congestion'
* Try a power cycle of the ONT.
* Try a power cycle of the ONT.
* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
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