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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

SIP Audio Problems: Difference between revisions

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*If you have registration problems then this page isn't going to help much
*If you have registration problems then this page isn't going to help much
*CODECs are not mentioned here, as A&A only support G7.11 A-LAW CODEC
*CODECs are not mentioned here, as A&A only support G7.11 A-LAW CODEC


= Brief overview =
Here is a very brief overview of types of audio problems, their cause and the fix.

{| class="wikitable"
|+ SIP Audio Problems
|-
! Type !! Typical Cause !! Typical fix
|-
| No audio || Firewall/NAT blocking traffic || Investigate firewall/NAT/ALG
|-
| Short silent gaps || Packet loss || Check internet quality
|-
| Audio garbled || Internet quality || Check jitter and quality of internet connection
|-
| No audio after a few minutes || Firewall/NAT/session timeouts || Investigate firewall/NAT/ALG
|}


= Checklist: =
= Checklist: =