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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Migrating to TalkTalk Wholesale: Difference between revisions

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==Rate Limiting & Filtering==
==Rate Limiting & Filtering==
We hear stories about TalkTalk retail performing rate limiting and filtering on their service, however this is not the case with our TalkTalk Wholesale service. We don't filter ports or web pages with our other services, the TalkTalk Wholesale service is the same. We have multiple links to TalkTalk and as always our aim is not to be the bottleneck. As with our other services, if there is congestion deep within the wholesale networks of our suppliers, then we will pursue that with them to get it resolved.
We hear stories about TalkTalk retail performing rate limiting and filtering on their service, however this is not the case with our TalkTalk Wholesale service. We don't filter ports or web pages with our other services, the TalkTalk Wholesale service is the same. We have multiple links to TalkTalk and as always our aim is not to be the bottleneck. As with our other services, if there is congestion deep within the wholesale networks of our suppliers, then we will pursue that with them to get it resolved.



==I have the 'Premium' Option, what happens on TT?==
==I have the 'Premium' Option, what happens on TT?==
Customers with Premium will have Annex M enabled for faster upload speedswhen on TalkTalk Wholesale
Customers with Premium will have Annex M enabled for faster upload speedswhen on TalkTalk Wholesale



==Can I change back if it breaks?==
==Can I change back if it breaks?==
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No. - the login and other settings are the same between BT 20Cn and TalkTalk Wholesale
No. - the login and other settings are the same between BT 20Cn and TalkTalk Wholesale


==How long will the upgrade take?==
It should take under 10 minutes. The actual upgrade will involve an Engineer in the Exchange physically moving wires in the exchange. We don't expect it to take more than 30 minutes though, if you're not back online after an hour then please do give us a call.


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