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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Migrating to TalkTalk Wholesale: Difference between revisions

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*TalkTalk Wholesale uses ADSL2+ (up to 24Mbs/s) where BT 20CN uses ADSL1 (up to 8Mb/s)
*TalkTalk Wholesale uses ADSL2+ (up to 24Mbs/s) where BT 20CN uses ADSL1 (up to 8Mb/s)
*The upgrade is free
*The upgrade is free

==Why Move from BT's 21CN Service to TalkTalk Wholesale?==
Customers may like to move from a BT 21CN service to TalkTalk Wholesale, here are some possible reasons:
*Costs the same
*Manual control of Line Profile
*Does not use BTs core network - ie, good as a second resilient service using separate backhaul

==Why Move from a BE Service to TalkTalk Wholesale?==
Customers may like to move from a BE service to TalkTalk Wholesale, here are some possible reasons:
*Costs are different
*Still benefit from manual control of Line Profile
*Does not use BTs core network - ie, good as a second resilient service using separate backhaul
*Does not use the Sky network - although we have not been informed that the Sky purchase of BE will affect BE Wholesale services, the long-term future is a little unclear



==How is the AAISP TalkTalk Wholesale service different to TalkTalk Retail?==
==How is the AAISP TalkTalk Wholesale service different to TalkTalk Retail?==
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==Can I change back if it breaks?==
==Can I change back if it breaks?==
We don't expect any problems with migrating customers to TalkTalk Wholesale, but as usual we will treat this on a case by case basis. Do contact us.
We don't expect any problems with migrating customers to TalkTalk Wholesale, but as usual we will treat this on a case by case basis. Do contact us.

If your exchange gets upgraded to BTs 21CN or FTTC in the future, then you are welcome to move services again.


==Rate Limiting & Filtering==
==Rate Limiting & Filtering==
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Once a migration order has been submitted it is usually 5 working days until the line will actually be migrated.
Once a migration order has been submitted it is usually 5 working days until the line will actually be migrated.


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It should take around 10-15 minutes. The actual upgrade will involve an Engineer in the Exchange physically moving wires in the exchange. We don't expect it to take more than 30 minutes though, if you're not back online after an hour then please do give us a call.
Customers that have been contacted on Wednesday 19th June 2013 regarding the migration will have their service moved on Wednesday 26th June.

⚫
It should take under 10 minutes. The actual upgrade will involve an Engineer in the Exchange physically moving wires in the exchange. We don't expect it to take more than 30 minutes though, if you're not back online after an hour then please do give us a call.


==Will this affect my PSTN line?==
==Will this affect my PSTN line?==
No, your PSTN line, whether it is with us, BT or someone else, will remain unchanged.
No, your PSTN line, whether it is with us, BT or someone else, will remain unchanged.


==How can I improve resilience?==
==How can I improve resilience?==
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