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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Sending Email Errors: Difference between revisions

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autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,659 edits
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We reject the message with:
We reject the message with:
"Error CA1 see: http://wiki.aa.org.uk/Sending_Email_Errors John.Smith@example.com is blocked from sending. Probably a compromised account."
"Error CA1 see: http://wiki.aa.org.uk/Sending_Email_Errors John.Smith@example.com is blocked from sending. Probably a compromised account."

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In most cases, we would also send an email to the customer with details of why the account has been blocked.


This suggests that you are [[Sending Email|sending email]] through smtp.aa.net.uk with authentication. but the system has detected a high amount of invalid email addresses that the account is sending email to. Feature added December 2013. There are 2 main reasons for this:
This suggests that you are [[Sending Email|sending email]] through smtp.aa.net.uk with authentication. but the system has detected a high amount of invalid email addresses that the account is sending email to. Feature added December 2013. There are 2 main reasons for this:
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It may be that the account has been blocked as you have a mailing list that you send email to that has many invalid email addresses. When you send email to invalid addresses you would get a bounce back message. It is normal practice to then remove these invalid email addresses from your databases. In this case, ask Support to unblock the account.
It may be that the account has been blocked as you have a mailing list that you send email to that has many invalid email addresses. When you send email to invalid addresses you would get a bounce back message. It is normal practice to then remove these invalid email addresses from your databases. In this case, ask Support to unblock the account.

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In most cases, we would also send an email to the customer with details of why the IP has been blocked.


==CA2==
==CA2==
Retrieved from "http://support.aa.net.uk/Sending_Email_Errors"