Revision as of 13:31, 16 August 2014

Here's how to Factory Reset your VoIP Phone:

Snom 3xx Series

Since firmware version 8.7.3.7 on the Snom 3xx Series it is possible to reset the phone using the key pad by pressing the following key sequence:

* Volume Up * Volume Down #

Reset to factory defaults via Phone Interface:

Snom 300 - Enter the "Settings" menu, enter the "Configuration" menu, scroll down to "Reset", press "Confirm" button (looks like a tick), then press soft button under "Reset" on display.
Snom 320 - Enter the "Settings" menu, enter the "Configuration" menu, scroll down to "Reset", press "Confirm" button (looks like a tick), then press soft button under "Reset" on display.
Snom 360 - Enter the "Maintenance" menu, scroll down to "Reset Values", press "Confirm" button (looks like a tick).
Snom 370 - Enter the "Maintenance" menu, scroll down to "Reset Values", press "Confirm" button (looks like a tick).

Reset to factory defaults via Web User Interface:

Obtain your phone's IP address and currently used firmware version by pressing the Help button on your Snom 3xx.
Open any web browser and choose the URL corresponding to your current firmware version:
- Firmware versions lower than 3.X - http://1.2.3.4/set_base_en.htm?reset=Reset
- Firmware versions between 3.X and 6.X - http://1.2.3.4/advanced.htm?reset=Reset
- Firmware versions from 7.X onwards - http://1.2.3.4/advanced_network.htm?reset=Reset
Copy the appropriate URL into the address line of your web browser and then change "1.2.3.4" to your phone's actual IP address.
The phone reboots automatically and everything will be accessible again.

@@ Line 8: / Line 8: @@
+Reset to factory defaults via Phone Interface:
-To set the phone back to "Admin mode", press the Settings key:
+*Snom 300 - Enter the "Settings" menu, enter the "Configuration" menu, scroll down to "Reset", press "Confirm" button (looks like a tick), then press soft button under "Reset" on display.
-*Firmware versions lower than 7.X - Select "Admin Mode".
+*Snom 320 - Enter the "Settings" menu, enter the "Configuration" menu, scroll down to "Reset", press "Confirm" button (looks like a tick), then press soft button under "Reset" on display.
-*Firmware versions lower equal or greater 7.X - Enter "Maintenance" and select "Admin Mode".
+*Snom 360 - Enter the "Maintenance" menu, scroll down to "Reset Values", press "Confirm" button (looks like a tick).
-*On the prompt enter your administrator password, if you have set one, or the default password, which is "0000" (four zeros), and confirm.
+*Snom 370 - Enter the "Maintenance" menu, scroll down to "Reset Values", press "Confirm" button (looks like a tick).
-Reset lost administrator password by performing a reset to factory defaults via Web User Interface:
+Reset to factory defaults via Web User Interface:
 *Obtain your phone's IP address and currently used firmware version by pressing the Help button on your Snom 3xx.
 *Open any web browser and choose the URL corresponding to your current firmware version:
@@ Line 22: / Line 23: @@
 *Copy the appropriate URL into the address line of your web browser and then change "1.2.3.4" to your phone's actual IP address.
 *The phone reboots automatically and everything will be accessible again.
-Reset lost HTTP password via Phone User Interface:
-*Snom 360 - Press the "Settings" key and scroll down to "Reset Values". Confirm then enter the Administrator password.
-*Snom 320 - Press the "Settings" key and press the soft key below the displayed "Reset" and enter the Administrator password.
-*Snom 300 - Press the "Navigation Button" down and scroll until "Configuration". Press the "Navigation Button" right. Confirm then enter the Administrator password.