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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Out of Hours Help: Difference between revisions

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==Support Hours==
More info coming soon
General support hours is 8-6 Monday through to Friday.



==Contact out of hours:==
==Contact out of hours:==
Some staff do keep an (unofficial) eye on things out of hours and you may be able to get hold of someone in the following ways:

*Live Chat (IRC): [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
*Live Chat (IRC): [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
*SMS: 01344 400999
*SMS: 01344 400999


==Major outages==
==Major Outages (MSO)==
If you think there is a major outage and staff should be informed, then please see [http://aa.net.uk/support-mso.html MSO page] on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )
If you think there is a major service outage and staff should be informed, then please see [http://aa.net.uk/support-mso.html MSO page] on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )
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