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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow ADSL Speed Checks: Difference between revisions

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CrazyTeeka (talk | contribs)
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AA-Andrew (talk | contribs)
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First of all, you want to find out what speed the line should be capable of. The availability checker on the bottom left of [http://aa.net.uk aa.net.uk] will give an estimate as to what your line should be capable of. If your speed is lower than what the availability checker suggests, then there is a problem to be investigated.
First of all, you want to find out what speed the line should be capable of. The availability checker on the bottom left of [http://aa.net.uk aa.net.uk] will give an estimate as to what your line should be capable of. If your speed is lower than what the availability checker suggests, then there is a problem to be investigated.


==Finding your current Sync Rate==
==Finding your current Line Speed==


The sync rate is the speed that your router is connected at to the exchange. You can check the line rate of your line - this is the speed of the line as reported to us by the back-haul provider.
The sync rate is the speed that your router is connected at to the exchange. You can check the line rate of your line by using the [[Status_Tests]] from the Control Pages.

The bits of information to look for are:

[[File:Ftb.png|none|frame|DSL Status test showing below fault threshold rate]]


Example:
Example:
Line 11: Line 15:
[[File:Linerate-slow.png|none|frame|This one has a rate of 338k - something is wrong!]]
[[File:Linerate-slow.png|none|frame|This one has a rate of 338k - something is wrong!]]


Here the line is at 338K. That is slow, and indicates a problem.
Here the line is at 338K. That is slow, and indicates a problem.


==Testing the Speed of the Line==
==Testing the Speed of the Line==