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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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#Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there}}
#Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there}}


===Availability===
[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Outage affecting this line]]
*On BT based ADSL, FTTC nad FTTP circuits

==Information==
KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.

It can be useful in identifying faults, but often it will say no fault found even when there is.



==Examples==

[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it]]