KBD: Difference between revisions

Revision as of 13:00, 19 March 2015

Access is via the Control Pages as follows:

Log in to the Control Pages with your xxx@a login
Click on the line you want to run the diagnostics on
Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there

KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.

It can be useful in identifying faults, but often it will say no fault found even when there is.

KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it

@@ Line 2: / Line 2: @@
 #Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there}}
+===Availability===
-[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Outage affecting this line]]
+*On BT based ADSL, FTTC nad FTTP circuits
+==Information==
+KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.
+It can be useful in identifying faults, but often it will say no fault found even when there is.
+==Examples==
+[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it]]