Out of Hours Help: Difference between revisions
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==Support Hours== |
==Support Hours== |
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As of April 2015, general support hours is 8-6 Monday through to Friday. Staff |
As of April 2015, general support hours is 8-6 Monday through to Friday. Staff can be contacted via phone, email, IRC, SMS... |
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==Contact out of hours:== |
==Contact out of hours:== |
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Revision as of 14:56, 15 April 2015
Support Hours
As of April 2015, general support hours is 8-6 Monday through to Friday. Staff can be contacted via phone, email, IRC, SMS...
Contact out of hours:
Some staff do keep an (unofficial) eye on things out of hours and you may be able to get hold of someone in the following ways:
- Live Chat (IRC): irc.z.je/a&a
- SMS: 01344 400999
Major Outages (MSO)
If you think there is a major service outage and staff should be informed, then please see MSO page on the main AAISP web site which explains how you can wake up staff. (They may already be awake, aware and fixing issues :-) )