KCI: Difference between revisions
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{{DISPLAYTITLE:Keep Customers Informed}} |
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KCI |
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KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system! |
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We send emails and text messages to customers about many and various things regarding the status of their service, eg: |
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*Order status tracking |
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*Engineer appointment times |
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*Broadbane up/down messages |
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*Fault tracking |
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*and so on |
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=A new system= |
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Starting April 2017 we will be working through the systems moving everything |
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to a new system which will better tie the various ways we notify customers in to a single system. |
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From the customer point ov |
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Revision as of 08:59, 24 April 2017
KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!
We send emails and text messages to customers about many and various things regarding the status of their service, eg:
- Order status tracking
- Engineer appointment times
- Broadbane up/down messages
- Fault tracking
- and so on
A new system
Starting April 2017 we will be working through the systems moving everything to a new system which will better tie the various ways we notify customers in to a single system.
From the customer point ov