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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Streaming UHD 4K Video: Difference between revisions

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autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,662 edits
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==What to do if you have problems==
==What to do if you have problems==
*'''Check your TV hardware:'''
===Check your TV hardware:===
**Can your TV actually play UDH 4K content?
*Can your TV actually play UDH 4K content?
**eg, try playing UDH from a different streaming service such as Netflix, Youtube, Vimeo, iTunes, Amazon etc
*eg, try playing UDH from a different streaming service such as Netflix, Youtube, Vimeo, iTunes, Amazon etc
**If you can play UHD 4K then there is probably not a problem with your TV hardware
*If you can play UHD 4K then there is probably not a problem with your TV hardware
**If you can't then check the
*If you can't then check the
***HDMI cable (some cheaper cables may not be so great)
**HDMI cable (some cheaper cables may not be so great)
***HDMI input (not all HDMI inputs on a 4K TV will accept UDH 4K video)
**HDMI input (not all HDMI inputs on a 4K TV will accept UDH 4K video)
***Use a wired ethernet connection instead of WiFi
**Use a wired ethernet connection instead of WiFi
***Try a different player - eg if you use a device such as an 4K Apple TV, try your Smart TVs built in Apps.
**Try a different player - eg if you use a device such as an 4K Apple TV, try your Smart TVs built in Apps.


*'''Check your internet connection:'''
===Check your internet connection:===
Check the speed of your line:
⚫
**Use a wired connection rather than WiFI
Look on the Contorl Pages for the 'Rate' of your line.
⚫
**Try speed test sites to check your connection, you'll be wanting to see about 25Mb/s or more
[[File:Control-pages-rate.png|frame|Rate is the download speed of your line]]
⚫
***http://speedtest2.aa.net.uk (the A&A tester)

⚫
***http://fast.com (Netflix's speed test)

⚫
***http://speedtest.net
⚫
*Use a wired connection rather than WiFI
⚫
*Try speed test sites to check your connection, you'll be wanting to see about 25Mb/s or more
⚫
**http://speedtest2.aa.net.uk (the A&A tester)
⚫
**http://fast.com (Netflix's speed test)
⚫
**http://speedtest.net


*'''Check our CQM graphs on the control pages'''
*'''Check our CQM graphs on the control pages'''
Retrieved from "http://support.aa.net.uk/Streaming_UHD_4K_Video"