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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
==General Terms related to AAISP==
'''==General Terms related to AAISP=='''


;21CN:21st Century Network.
;21CN:21st Century Network.
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;WAN:Wide Area Network, an external connection to the rest of the world from your LAN.
;WAN:Wide Area Network, an external connection to the rest of the world from your LAN.


==DSL Related==
'''==DSL Related=='''


;ADSL:Asymmetric Digital Subscriber Line.
;ADSL:Asymmetric Digital Subscriber Line.
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;VP:Virtual Path - a link between an Exchange and the BRAS.
;VP:Virtual Path - a link between an Exchange and the BRAS.


==BT Fault Terms==
'''==BT Fault Terms=='''


See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
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;WAC:Work Allocation Controls (team).
;WAC:Work Allocation Controls (team).
;WLR:Wholesale Line Rental.
;WLR:Wholesale Line Rental.
'''

==BT Fault Locations==
==BT Fault Locations=='''


See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
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;LN:Fault Located in Local Network.
;LN:Fault Located in Local Network.


==Openreach PSTN Fault Types==
'''==Openreach PSTN Fault Types=='''

Terms used to describe a fault type on a PSTN phone line. When reporting a PSTN fault to Openreach one of these terms is used to describe the fault.
Terms used to describe a fault type on a PSTN phone line. When reporting a PSTN fault to Openreach one of these terms is used to describe the fault.
;BNR:Bell Not Ringing.
;BNR:Bell Not Ringing.
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;XL:Crossed lines.
;XL:Crossed lines.


==Email Related==
'''==Email Related=='''

;IMAP:Internet Message Access Protocol.
;IMAP:Internet Message Access Protocol.
;POP3:Post Office Protocol, Version 3.
;POP3:Post Office Protocol, Version 3.
;SMTP:Simple Mail Transfer Protocol.
;SMTP:Simple Mail Transfer Protocol.



==Other==
'''==Other=='''

;IRC:Internet Relay Chat - an online chat room, AAISP have one, see the contact page. You can talk to staff and customers.
;IRC:Internet Relay Chat - an online chat room, AAISP have one, see the contact page. You can talk to staff and customers.
;TCH:Telecity Hex - a datacentre in London run by Equinix AKA HEX, LD8, LOH - A&A have racks there.
;TCH:Telecity Hex - a datacentre in London run by Equinix AKA HEX, LD8, LOH - A&A have racks there.