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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

999 and faults: Difference between revisions

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==...For faults with the internet connection or VoIP service==
==...For faults with the internet connection or VoIP service==
# '''Use a mobile phone''' - ensure you have a mobile or two charged up and with a working service.
# '''Use a mobile phone''' - ensure you have a mobile or two charged up and with a working service.
# '''Have a backup connection''' Having an alternative connection to the internet is important, not just for calling emergency services. A second line, tethering to a mobile, a service that uses a different medium to your main connection (eg satellite) will help keep your internet connection resilient in case of a fault.
# '''Have a backup connection''' Having more than one connection to the internet is important, not just for calling emergency services. A second line, tethering to a mobile, a service that uses a different medium to your main connection (eg satellite) will help keep your internet connection resilient in case of a fault.


==... for using 999 BSL - Emergency Video Relay Service==
==... for using 999 BSL - Emergency Video Relay Service==
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