Category:FTTP Faults: Difference between revisions
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*#Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see [[PPPoE on a Computer]] for help in setting up PPPoE on a Computer. |
*#Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see [[PPPoE on a Computer]] for help in setting up PPPoE on a Computer. |
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*# ...get in touch, email us a photo of the Openreach box and it's lights if possible. |
*# ...get in touch, email us a photo of the Openreach box and it's lights if possible. |
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* '''Run a test:-''' |
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*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: |
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GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network. |
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== I have a slow FTTP connection == |
== I have a slow FTTP connection == |
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