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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

SIP Audio Problems: Difference between revisions

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! Type !! Typical Cause !! Typical fix
! Type !! Typical Cause !! Typical fix
|-
|-
| No audio || Firewall/NAT blocking traffic || Investigate firewall/NAT/ALG
| '''No audio''' || Firewall/NAT blocking traffic || Investigate firewall/NAT/ALG
|-
|-
| Short silent gaps || Packet loss || Check internet quality
| '''Short silent gaps''' || Packet loss || Check internet quality
|-
|-
| Audio garbled || Internet quality || Check jitter and quality of internet connection
| '''Audio garbled''' || Internet quality || Check jitter and quality of internet connection
|-
|-
| No audio after a few minutes || Firewall/NAT/session timeouts || Investigate firewall/NAT/ALG
| '''No audio after a few minutes''' || Firewall/NAT/session timeouts || Investigate firewall/NAT/ALG
|}
|}


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