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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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*LED 4 (Right) - Ethernet
*LED 4 (Right) - Ethernet


===Normal state of the LEDs ===
===State of the LEDs ===
When working properly this is the state each light should be in, indicating a good connection/service:
When working properly, the items in bold for each light below indicates a good connection/service:


*'''Power''': Solid Green - Device has booted up ok
*'''Power''':
** '''Solid Green''': Device has booted up ok
*'''Broadband''': Solid Green - physical connection is established to the fibre
** Amber: performing an upgrade
*'''Service''': Solid Green - Internet service has been established
** Red: Failed to boot, it has a problem
*'''Ethernet''': Green - connected to your router
** Off: has no power or is really broken!
*'''Broadband''':
** '''Solid Green''': physical connection is established to the fibre
** Flashing red and then green: Not able to establish a stable connection
** Off: Can't detect the optical cable
*'''Service''':
** '''Solid Green''': Internet service has been established
** Off: There is a problem
*'''Ethernet''':
** '''Green''': connected to your router
** Off: not connected to your router/device


=Diagnostics=
=Diagnostics=