Slow FTTP: Difference between revisions

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# '''Different router''' <br> If possible, try a different router. If not possible, connect PC directly to the ONT as below.

# '''Connect directly in to the ONT''' <br> It;s possible to use the internet without the use of the router. You can connect your computer directly in to the ONT - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. see: [[PPPoE_on_a_Computer]] for more help on this.

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# Check the '''CQM Graphs''', via the Control Pages, to see if it is slow due to lots of traffic. - staff can help explain the graphs and check them over.

===Diagnostics you can run from a computer:===

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## https://speedtest.aa.net.uk

## https://www.fast.com

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# Check the '''CQM Graphs''', via the Control Pages, to see if it is slow due to lots of traffic.

# Ask us about testing with ''''iperf'''' - as this is generally better than http speed test websites. See: https://support.aa.net.uk/Windows_iperf3

#Check for '''packet loss''' - see below.