Slow FTTP: Difference between revisions

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# '''Check/swap the cable''' <br> between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.

# '''Different router''' <br> If possible, try a different router. If not possible, connect PC directly to the ONT as below.

# '''Connect directly in to the ONT''' <br> It;s possible to use the internet without the use of the router. You can connect your computer directly in to the ONT - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. see: [[PPPoE_on_a_Computer]] for more help on this.

# '''Connect directly in to the ONT''' <br> It's possible to use the internet without the use of the router. You can connect your computer directly in to the ONT - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test, pings etc. see: [[PPPoE_on_a_Computer]] for more help on this.

# Check the '''CQM Graphs''', via the Control Pages, to see if it is slow due to lots of traffic. - staff can help explain the graphs and check them over.