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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

PPPoE on a Computer: Difference between revisions

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With, for example FTTC, where a modem is provided for you, or with BT FTTP or a CityFibre service you would usually plug in a router and configure the router with your username and password. However, you can use a computer instead of a router, and get online by just plugging the network port of your computer in to the modem and set up a 'PPPoE' connection...
With, for example FTTC, where a modem is provided for you, or with BT FTTP or a CityFibre service you would usually plug in a router and configure the router with your username and password. However, you can use a computer instead of a router, and get online by just plugging the network port of your computer in to the modem and set up a 'PPPoE' connection...


=General Settings=
==General Settings==
*PPPoE Service Name = Blank
*PPPoE Service Name = Blank
*PPPoE username = as supplied, e.g. x@a.1
*PPPoE username = as supplied, e.g. x@a.1
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Some services - eg CityFibre require a VLAN to be configured on the network card - not all computers will support tagging with a VLAN. eg, on windows, you may be lucky and see a ''VLAN ID'' option in the network adapter properties.
Some services - eg CityFibre require a VLAN to be configured on the network card - not all computers will support tagging with a VLAN. eg, on windows, you may be lucky and see a ''VLAN ID'' option in the network adapter properties.


=Windows 10/11=
==Windows 10/11==
To set up a PPPoE connection on Windows, follw these steps:
To set up a PPPoE connection on Windows, follw these steps:
[[File:Win10PPPoE.JPG|thumb|alt=PPPoE Settings|PPPoE Settings in Windows]]
[[File:Win10PPPoE.JPG|thumb|alt=PPPoE Settings|PPPoE Settings in Windows]]
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Set it back to 0 when you've finished testing.
Set it back to 0 when you've finished testing.


=Mac=
==Mac==
*See: [https://support.apple.com/en-gb/guide/mac-help/mchlp2714/mac Apple]
*See: [https://support.apple.com/en-gb/guide/mac-help/mchlp2714/mac Apple]


=Ubuntu=
==Ubuntu==
*See: [https://help.ubuntu.com/community/ADSLPPPoE Ubuntu]
*See: [https://help.ubuntu.com/community/ADSLPPPoE Ubuntu]


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[[Category:Diagnostic Tools]]
[[Category:Diagnostic Tools]]
[[Category:FTTC Faults]]
[[Category:FTTC Faults]]
[[Category:FTTP Faults]]