Jump to content

This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow FTTP: Difference between revisions

← Older editNewer edit →
Content deleted Content added
AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,652 edits
AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,652 edits
Line 90: Line 90:
===Diagnostics you can run from a computer:===
===Diagnostics you can run from a computer:===
These are tests you can from your computer, some of them (eg the ping) will need you to use a command prompt or terminal to enter the commands. Do get in touch if you need help with how to do that.
These are tests you can from your computer, some of them (eg the ping) will need you to use a command prompt or terminal to enter the commands. Do get in touch if you need help with how to do that.
⚫
* '''Run a BT diagnostic test:-'''

⚫
*# Always worth running a test, even if LOS light is off - there could be a problem further upstream and Openreach may already be aware or we'll need to report a fault:
⚫
*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: <tt>GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network.</tt>
#'''Ping tests:''' <br> running ping tests from the 'command line' can help see if there is any strange loss or latency. <br> ''Expected results'': The ping results should show 0% loss and the latency should be below 20ms, any thing else would need further investigation.
#'''Ping tests:''' <br> running ping tests from the 'command line' can help see if there is any strange loss or latency. <br> ''Expected results'': The ping results should show 0% loss and the latency should be below 20ms, any thing else would need further investigation.
## '''ping your router:''' <br> This will test your local connection. eg, if your router (gateway) is 192.168.0.1 then run this to send 100 pings: <syntaxhighlight>(on windows) ping -n 100 192.168.0.1</syntaxhighlight> <syntaxhighlight>(on Mac) ping -c 100 192.168.0.1</syntaxhighlight> and let us know the last few lines containing the results, which show any loss, the latency and jitter, eg:<syntaxhighlight>
## '''ping your router:''' <br> This will test your local connection. eg, if your router (gateway) is 192.168.0.1 then run this to send 100 pings: <syntaxhighlight>(on windows) ping -n 100 192.168.0.1</syntaxhighlight> <syntaxhighlight>(on Mac) ping -c 100 192.168.0.1</syntaxhighlight> and let us know the last few lines containing the results, which show any loss, the latency and jitter, eg:<syntaxhighlight>
Line 109: Line 111:
## Search Youtube for a '4k test' video, and see if that streams smoothly - there are various nature/landscape videos that are high quality and should stream nicely
## Search Youtube for a '4k test' video, and see if that streams smoothly - there are various nature/landscape videos that are high quality and should stream nicely
# ...'''get in touch'''.
# ...'''get in touch'''.

⚫
Always worth running a test, even if LOS light is off - there could be a problem further upstream and Openreach may already be aware or we'll need to report a fault:
⚫
* '''Run a test:-'''
⚫
*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: <tt>GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network.</tt>


=More advanced topics and areas of investigation=
=More advanced topics and areas of investigation=
Retrieved from "http://support.aa.net.uk/Slow_FTTP"