Glossary: Difference between revisions

Revision as of 14:39, 2 October 2013

BBCR: BroadBand Customer Reporting (BT)
BBEU: WBC EUA Service ID (Circuit ID)
CRD: Customer Required by Date
CP: Communications Provider
KBD: Knowledge Based Diagnostics
KCI: Keep Customer Informed
MFL: Main Fault Location
CA: Customer Apparatus
MBORC: Matters Beyond Our Reasonable Control. Used by BT to indicate that they're suspending normal fix guarantees as some external event has made it impossible to achieve them (e.g. a fire, storms, terror attack).
AI: Action Item
WAC: Work Allocation Controls (team)
PONR: Point of Now Return - eg when an engineer is booked and cannot now be cancelled.
PCP: Primary Cross-connect Point
PEW: Planned Engineering Works
POH: Point of Handover
RA: Rate Adaptive
REIN: Repetitive Electrical Impulse Noise
RWT: Right When Tested
SIN: Supplier Information Note [BT]
SMTP: Shared Metallic Path Facility
SP: Service Provider (eg AAISP)
SSFP: Service Specific Front Plate
WLR: Wholesale Line Rental

CA: Fault located at Customer Apparatus
DT: Diagnostic Test required to establish fault
EX: Fault located in Exchange
LN: Fault Located in Local Network
CE: Fault located at Customer Equipment. Provides further breakdown of a CA fault
FU: Fault Located at Frames Unit. Provides further breakdown of an EX fault.

BT: British Telecom
BTOR: British Telecom Openreach
OR: Openreach
BTW: BT Wholesale
TTW: TalkTalk Wholesale
DNS: Domain Name System/Server
VoIP: Voice over Internet Protocol
CDR: Call Detail Records - Call logs
SIP:Session Initiation Protocol - Sets up a VoIP call.
DS: Delegation signer (The record used to identify the DNSSEC signing key of a delegated zone)
IDN: Internationalised Domain Name
IP: Internet Protocol
CQM: Constant Quality Monitoring - the name given to the monitoring graphs used on the control pages and FireBricks
RIPE: The Réseaux IP Européens Network - the organisation in Europe who manage IP addresses
SIM: Subscriber identity module

@@ Line 13: / Line 13: @@
 ==BT Fault Terms==
+;BBCR:BroadBand Customer Reporting (BT)
+;BBEU:WBC EUA Service ID (Circuit ID)
+;CRD:Customer Required by Date
+;CP:Communications Provider
 ;KBD:Knowledge Based Diagnostics
 ;KCI:Keep Customer Informed
@@ Line 21: / Line 26: @@
 ;WAC:Work Allocation Controls (team)
 ;PONR:Point of Now Return - eg when an engineer is booked and cannot now be cancelled.
+;PCP:Primary Cross-connect Point
+;PEW:Planned Engineering Works
+;POH:Point of Handover
+;RA:Rate Adaptive
+;REIN:Repetitive Electrical Impulse Noise
+;RWT:Right When Tested
+;SIN:Supplier Information Note [BT]
+;SMTP:Shared Metallic Path Facility
+;SP:Service Provider (eg AAISP)
+;SSFP:Service Specific Front Plate
+;WLR:Wholesale Line Rental
 ==BT Fault Locations==