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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Glossary: Difference between revisions

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Reedy (talk | contribs)
m BT Fault Terms: clean up, typos fixed: eg → e.g. (2), a Openreach → an Openreach
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;CP:Communications Provider
;CP:Communications Provider
;ELF:Early Life Failure - A fault soon after an install
;ELF:Early Life Failure - A fault soon after an install
;CDTA:Conscious Decision To Appoint - force booking a Openreach engineer
;CDTA:Conscious Decision To Appoint - force booking an Openreach engineer
;FTR:Fault Threshold Rate - The speed at which the line is considered at fault
;FTR:Fault Threshold Rate - The speed at which the line is considered at fault
;DP:Distribution Point
;DP:Distribution Point
Line 32: Line 32:
;AI:Action Item
;AI:Action Item
;WAC:Work Allocation Controls (team)
;WAC:Work Allocation Controls (team)
;PONR:Point of Now Return - eg when an engineer is booked and cannot now be cancelled.
;PONR:Point of Now Return - e.g. when an engineer is booked and cannot now be cancelled.
;PCP:Primary Cross-connect Point
;PCP:Primary Cross-connect Point
;PEW:Planned Engineering Works
;PEW:Planned Engineering Works
Line 42: Line 42:
;SIN:Supplier Information Note [BT]
;SIN:Supplier Information Note [BT]
;SMTP:Shared Metallic Path Facility
;SMTP:Shared Metallic Path Facility
;SP:Service Provider (eg AAISP)
;SP:Service Provider (e.g. AAISP)
;SSFP:Service Specific Front Plate
;SSFP:Service Specific Front Plate
;TPM:Tie Pair Modify - The cable from the MDF (main distribution frame) to the DSLAM port is replaced
;TPM:Tie Pair Modify - The cable from the MDF (main distribution frame) to the DSLAM port is replaced