Glossary

ADSL Related

TAM

Test Access Module

BT Fault Terms

KBD

Knowledge Based Diagnostics

KCI

Keep Customer Informed

MFL

Main Fault Location

CA

Customer Apparatus

MBORC

Matters Beyond Our Reasonable Control. Used by BT to indicate that they're suspending normal fix guarantees as some external event has made it impossible to achieve them (e.g. a fire, storms, terror attack).

AI

Action Item

WAC

Work Allocation Controls (team)

Services Related

BT

British Telecom

BTW

BT Wholesale

TTW

TalkTalk Wholesale

DNS

Domain Name System/Server

VoIP

Voice over Internet Protocol