BT

General

Regarding Faults:

KBD - Knowledge Based Diagnostics

KCI - Keep Customer Informed

MFL - Main Fault Location

CA -Customer Apparatus

MBORC - Matters Beyond Our Reasonable Control. Used by BT to indicate that they're suspending normal fix guarantees as some external event has made it impossible to achieve them (e.g. a fire, storms, terror attack).

AI - Action Item

WAC - Work Allocation Controls (team)