KBD
Accessing This Feature
Access is via the Control Pages as follows:
- Log in to the Control Pages with your xxx@a login
- Click on the line you want to run the diagnostics on
- Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there
Availability
- On BT based ADSL, FTTC nad FTTP circuits
Information
KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.
It can be useful in identifying faults, but often it will say no fault found even when there is.
Examples
KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it