Slow Speed Faults
Under Construction
Tests to run
Look at the CQM Graphs
The CQM Graphs can show visually the quality of your line and can help diagnose problems. the CQM Graphs page on the wiki has examples and help.
Ping
Rus some pings to our PPP endpoint - 81.187.81.187, run at least 100, and either send look for loss in the final statistics, eg:
ping -c 100 8.8.8.8 PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data. 64 bytes from 8.8.8.8: icmp_seq=1 ttl=49 time=11.0 ms ... 64 bytes from 8.8.8.8: icmp_seq=100 ttl=49 time=11.6 ms --- 81.187.81.187 ping statistics --- 100 packets transmitted, 100 received, 0% packet loss, time 99160ms rtt min/avg/max/mdev = 10.433/10.951/14.150/0.411 ms -This shows 100 pings sent with no loss, and an average time of 10.951 milliseconds - this is a good line.
Speed Testers
For TalkTalk Wholesale Customers, please run the speed tester at internet-speedtest.net (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff.
For other Customers, please use our speedtester speedtest2.aa.net.uk and let us know the results.
-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.
Traffic Capture
If your service is slow due to huge amounts of other traffic then do a Traffic Dump from the control pages to see what the traffic is.
FTTC Speed Faults
Fault Thresholds
| Sync Speed | Fault Threshold Rate |
|---|---|
| 40Mbps downstream 10Mbps upstream | <15Mbps |
| 40Mbps downstream 2Mbps upstream | <15Mbps |
| 15Mbps downstream 2Mbps upstream | <5Mbps |
What could be the cause?
Things to improve speed
FTTP Speed Faults
Fault Thresholds
| Sync Speed | Fault Threshold Rate |
|---|---|
| 40Mbps Downsteam 15Mbps Upstream | For all speed combinations at both 40 and 100Mbps < 12Mbps Standard Rate < 16Mbps Elevated Rate |
| 40Mbps Downsteam 10Mbps Upstream | |
| 40Mbps Downsteam 2Mbps Upstream | |
| 100Mbps Downsteam 30Mbps Upstream | |
| 100Mbps Downsteam 15Mbps Upstream | |
| 100Mbps Downsteam 10Mbps Upstream | |
| 100Mbps Downsteam 2Mbps Upstream |
What could be the cause?
Things to improve speed
BT 21CN (ADSL2+) Speed Faults
Fault Thresholds
| WBC Standard (non premium) | |
|---|---|
| ADSL Sync speed | Throughput |
| 0 to 288kbps | 100kbps to 250kbps |
| 288kbps to 576kbps | 100kbps to 500kbps |
| 576kbps to 1152kbps | 400kbps to 1000kbps |
| 1152kbps to 2272kbps | 800kbps to 2000kbps |
| 2272kbps to 4544kbps | 1200kbps to 4000kbps |
| 4544kbps to 8128kbps | 2000kbps to 7150kbps |
| 8128kbps to 24384kbps | 4000kbps to 21000kbps |
| WBC Elevated (Premium) | |
|---|---|
| ADSL Sync speed | Throughput |
| 0 to 288kbps | 100kbps to 250kbps |
| 288kbps to 576kbps | 100kbps to 500kbps |
| 576kbps to 1152kbps | 400kbps to 1000kbps |
| 1152kbps to 2272kbps | 800kbps to 2000kbps |
| 2272kbps to 4544kbps | 2000kbps to 4000kbps |
| 4544kbps to 8128kbps | 3000kbps to 7150kbps |
| 8128kbps to 24384kbps | 6000kbps to 21000kbps |