VoIP - Recording Calls: Difference between revisions

← Older edit

VoIP - Recording Calls (view source)

Revision as of 21:34, 26 September 2023

635 bytes added , 26 September 2023

m

Changes to document which side of the call is on left and right.

Drsox

autoreview, editor

111

edits

Revision as of 16:02, 5 Haziran 2017 (view source) AA-Andrew (talk \| contribs) m (→‎Turning off recording mid-call) ← Older edit		Latest revision as of 21:34, 26 September 2023 (view source) Drsox (talk \| contribs) m (Changes to document which side of the call is on left and right.)
(10 intermediate revisions by 2 users not shown)
mp3 ogg When making a call from an AAISP number with call recording enabled the external receiving party is on the left channel and the AAISP originating caller is on the right channel. When receiving a call on an AAISP number with call recording enabled the receiving AAISP party is on the left channel and the external originating caller is on the right channel. ===Warning Message=== ==Turning off recording mid-call== [[File:Snom-record-key.png\|thumb]]▼ Optionally calls are recorded. However, there are occasions when you do not want a call recorded, ege.g. when people give credit/debit card details. Here is a simple guide to controlling call recording on the phones. #You need a SNOM with a "Record" button or have configured your phone as below. ~~Most~~If ofyou ~~them~~don't have ~~this~~a record button, onone of the ~~top~~general ~~right,~~purpose ~~with~~buttons acan ~~white~~be ~~circle~~re-programmed onto ~~it.~~be Ifa ~~you~~record ~~don't~~button ~~have~~(as afor ~~record~~help if needed). #Pressing the record button the first time will turn "on" recording, which is somewhat pointless as recording is already on - all that happens is a round record icon comes on the screen. ~~button, one of the general purpose buttons can be re-programmed to be a record button (as for help if needed).~~ #Pressing a second time turns "off" call recording, removing the icon. As recording is being turned off you also get a low beep when you press it this time, and so does the other person. #If you press again, it starts another call recording and give a high beep, you can repeat starting and stopping of recording as necessary. This means that, if you are part way through a call, and want to stop recording, you press the record button twice, i.e. until it beeps and the icon goes away. ~~#Pressing the record button the first time will turn "on" recording,~~ ~~which is somewhat pointless as recording is already on - all that~~ ~~happens is a round record icon comes on the screen.~~ ~~#Pressing a second time turns "off" call recording, removing the icon.~~ ~~As recording is being turned off you also get a low beep when you press~~ ~~it this time, and so does the other person.~~ ~~#If you press again, it starts another call recording and give a high~~ ~~beep, you can repeat starting and stopping of recording as necessary.~~ ▲[[File:Snom-record-key.png\|thumb\|Record button config on a SNOM D305]] ~~This means that, if you are part way through a call, and want to stop~~ To set this up on your phone you need to configure the phone to send a SIP INFO 'record~~' message, for example,~~: on ~~a SNOM phone, this is done under the~~ '~~Function~~/'record ~~Key~~off' ~~settings~~message.▼ ~~recording, you press the record button twice, i.e. until it beeps and~~ ~~the icon goes away.~~ Some phones, e.g. some of the SNOM phones have a dedicated 'Record' button. If you've not got a 'Record' button then it should be possible to set up one of the other buttons to do this job instead. ▲To set this up on your phone you need to configure the phone to send a SIP 'record' message, for example, on a SNOM phone, this is done under the 'Function Key' settings. ~~Here~~For example, ~~we have~~on a SNOM D305 ~~and~~phone, ~~are~~which ~~setting~~doesn't have a dedicated Record button, this is done under the 'Function Key' settings in the web interface. You can set say the 'voicemail' key to be the record key, ~~set~~by setting: Type = Key event Number = Record The phone will then send SIP 'Record: on' and 'Record: off' messages when pressed and a beep will be heard on the call when recording is toggled.