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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

VoIP - Recording Calls: Difference between revisions

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Changes to document which side of the call is on left and right.
m (Changes to document which side of the call is on left and right.)
 
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When making a call from an AAISP number with call recording enabled the external receiving party is on the left channel and the AAISP originating caller is on the right channel.
 
When receiving a call on an AAISP number with call recording enabled the receiving AAISP party is on the left channel and the external originating caller is on the right channel.
 
===Warning Message===
Optionally calls are recorded.
 
However, there are occasions when you do not want a call recorded, ege.g. when people give credit/debit card details.
 
Here is a simple guide to controlling call recording on the phones.
#If you press again, it starts another call recording and give a high beep, you can repeat starting and stopping of recording as necessary. This means that, if you are part way through a call, and want to stop recording, you press the record button twice, i.e. until it beeps and the icon goes away.
 
[[File:Snom-record-key.png|thumb|Record button config on a SNOM D305]]
To set this up on your phone you need to configure the phone to send a SIP INFO 'record: on'/'record off' message, for example, on a SNOM phone, this is done under the 'Function Key' settings.
 
Here, we have a SNOM D305 and are setting the 'voicemail' key to be the record key, set:
Some phones, e.g. some of the SNOM phones have a dedicated 'Record' button. If you've not got a 'Record' button then it should be possible to set up one of the other buttons to do this job instead.
 
For example, on a SNOM D305 phone, which doesn't have a dedicated Record button, this is done under the 'Function Key' settings in the web interface. You can set say the 'voicemail' key to be the record key by setting:
 
*Type = Key event
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