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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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== Status lights on the Openreach ONT ==
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== No connection ==
* '''Check the Openreach ONT:-'''
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* '''Check your router:-'''
**Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect▼
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== Slow connection ==
* Try a wired connection from your computer instead of WiFi to rule out any WiFi problems.
* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G▼
* Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk▼
▲* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
* Try a power cycle of the ONT▼
▲* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track 'peak time congestion'
* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic▼
▲* Try a power cycle of the ONT.
▲* Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
▲* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
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* ...get in touch.
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