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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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* [https://www.grandstream.com/support/firmware Grandstream's firmware download page]
=Software Upgrade (to fix registering every second)=▼
===Info:===▼
A&A have seem problems (Feb 2024) with some firmware versions where the HT801 registers every second even though the expiry is set to an hour (or 10 minutes etc). In some cases, upgrading the software from 1.0.4x to 1.0.51.1 (the latest as of Feb 2024) helped resolve this. However, we're not convinced that the software upgrade is an actual long term fix for this problem... ▼
===1. Upgrade the firmware:===▼
Firmware upgrades can be done in a semi-automatic by:▼
# '''Log in''' to the device's web interface▼
# Click ''''ADVANCED SETTINGS'''' at the top▼
# In the ''''Firmware Upgrade and Provisioning'''' section set:▼
## Upgrade via: '''HTTPS'''▼
## Firmware Server Path: '''firmware.grandstream.com'''▼
## Config Server Path: '''fm.grandstream.com/gs'''▼
## Set: '''Always Check for New Firmware at Boot up'''▼
# Click '''Apply'''▼
# Click '''Reboot'''▼
# Once rebooted, log back in, and the '''Status page''' should show Software Version '''1.0.51.2''' (or maybe higher!)▼
===2. Review the registration settings:===▼
We then suggest you check the Registration settings, and set them as follows:▼
# Log in to the device's web interface▼
# Click 'FXS PORT' at the top▼
# Set:▼
## Register Expiration = '''10''' (this should be MINUTES)▼
## Register before expiration = '''300''' (this should be SECONDS, ie '''5 minutes''')▼
# Now '''reboot/power cycle''' the device to make sure the settings get applied▼
[[File:HT801-registration-times.png|500px]]
These will make the device register more often (every 5 minutes) and send some keep-alive packets to keep NATed session open through your router.
==IPv6 Only==
*Also see the [[VoIP Security]] page for information about securing your VoIP service.
*You can have an IP address allow list and block list for web, telnet, and ssh access to the ATA. Unfortunately it only accepts IPv4 address ranges (I have a support ticket open with Grandstream about this). ''Basic Settings'', ''Web/SSH Access''.
▲==Software Upgrade (to fix registering every second)==
▲===Info:===
▲A&A have seem problems (Feb 2024) with some firmware versions where the HT801 registers every second even though the expiry is set to an hour (or 10 minutes etc). In some cases, upgrading the software from 1.0.4x to 1.0.51.1 (the latest as of Feb 2024) helped resolve this. However, we're not convinced that the software upgrade is an actual long term fix for this problem...
▲===1. Upgrade the firmware:===
▲Firmware upgrades can be done in a semi-automatic by:
▲# '''Log in''' to the device's web interface
▲# Click ''''ADVANCED SETTINGS'''' at the top
▲# In the ''''Firmware Upgrade and Provisioning'''' section set:
▲## Upgrade via: '''HTTPS'''
▲## Firmware Server Path: '''firmware.grandstream.com'''
▲## Config Server Path: '''fm.grandstream.com/gs'''
▲## Set: '''Always Check for New Firmware at Boot up'''
▲# Click '''Apply'''
▲# Click '''Reboot'''
▲# Once rebooted, log back in, and the '''Status page''' should show Software Version '''1.0.51.2''' (or maybe higher!)
▲===2. Review the registration settings:===
▲We then suggest you check the Registration settings, and set them as follows:
▲# Log in to the device's web interface
▲# Click 'FXS PORT' at the top
▲# Set:
▲## Register Expiration = '''10''' (this should be MINUTES)
▲## Register before expiration = '''300''' (this should be SECONDS, ie '''5 minutes''')
▲# Now '''reboot/power cycle''' the device to make sure the settings get applied
[[Category:VoIP Phones|Grandstream]]
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