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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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<indicator name="Configuring">[[File:menu-configure.svg|link=:Category:Configuring|30px|Back up to the Configuring Category]]</indicator>
The Home::1 tariff is an ideal tariff for home users who want a simple fixed-usage service from AAISP. More details as to what is offered and the pricing can be found on the main website:▼
<indicator name="Front">[[File:Menu-cog.svg|link=:Category:Line Settings|30px|Back up to the Broadband Line Settings]]</indicator>
▲The '''Home::1''' tariff is an ideal tariff for home users who want a simple fixed-usage service from AAISP. More details as to what is offered and the pricing can be found on the main website:
=Quota=
The Home::1 has a quota amount per month
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
▲The Home::1 has a quota amount per month, either 100GB, 200GB, 300GB, 400GB or 500GB. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top up (and charge for it) More details below...
==How to Change the monthly quota==
You can regrade through https://aa.net.uk/broadband-regrade.html
==Topping up before the quota runs out==
[[File:Topup50GB.png|none|frame|Top up button]]
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it.
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
{{CPbox|#Click on the line you want to topup
#Click on the Top Up button}}
==How to view remaining Quota==
It can be viewed from the [
[[File:H1Quota.png|300px|Remaining quota]]▼
▲It can be viewed from the [http://aa.net.uk/login-clueless.html control pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:
The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [https://control.aa.net.uk/ Control Pages] as the control pages uses data that is only updated hourly.
▲[[File:H1Quota.png|300px]]
The quota figure on the homepage
curl -L https://quota.aa.net.uk --header "Accept: application/json"
curl -L https://quota.aa.net.uk --header "Accept: text/plain"
wget https://quota.aa.net.uk --header="Accept: application/json" -q -O -
wget https://quota.aa.net.uk --header="Accept: text/plain" -q -O -
==Usage Tracking==
On the control pages we show your upload and download usage by hour, day, month and more - see the [[Usage]] page for more details.
==Quota Warnings==
We can send an email when the quota reaches a certain point. You can edit this on the [https://control.aa.net.uk/ Control Pages]
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]
==Quota Top up Options==
The [https://control.aa.net.uk/ Control
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]
|-
!Slow
|The line speed will be
|You can top up from the Control Pages (see
|-
!Auto-bill
|When the quota is reached, the system will issue a 50GB top up and will invoice for it. (Mandatory for bonded/multi line services
|n/a (It's automatic)
|}
==Quota on Bonded/Multi-line Home::1 Lines==
===Overview
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.).
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
===Balancing===
From a user's perspective, this means that you don't
In our example case, if asymmetric speeds and/or per-line
If you apply a top-up before you run out of quota, this is only applied to one line. The expectation is that balancing will spread the top-up among your lines as needed.▼
▲From a user's perspective, this means that you don't hit your "quota reached" action (block/slow/auto-bill) until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.
▲In our example case, if asymmetric speeds and/or per-line [[IPv6]] routing means that you use 10GB on line 1, and 5GB on line 2, you'll hit the point where you have one line with 10GB quota and another line with 0GB quota. Balancing will detect this, and rearrange so that you have 5GB per line. If you then use 5GB on line 1 and 1 GB on line 2, balancing will kick in again, and give you 2GB per line. This will continue until you run out of quota, and your out-of-quota action (block/slow/auto-bill) will kick in.
▲If you apply a top-up before you run out of quota, this is only applied to one line. The expectation is that balancing will spread the top-up among your lines as needed.
[[Category:Line Settings]]
[[Category:Configuring]]
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