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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
(Created page with "==Examples== Here are some examples of lines that are dropping: ===Lots of Drops=== File:Cqm-dropping2.png This line does have a fault. It is dropping sync throughout th...") |
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Here are some examples of lines that are dropping:
[[File:Cqm-dropping2.png]]
This line does have a fault. It is dropping sync throughout the day. In this type of case, go through the usual checks, and AAISP will report a fault, which will probably need a BT SFI Engineer to
[[File:CQM4.png]]
(Probably not an ADSL Fault.) If a line is dropping during the day, and maybe just Monday to Friday, then it's probably not going to be an upstream problem. This could be caused by interference or bad wiring on site. Check things like the phone line and extensions. Put the router in master socket and to unplug all other phones. Maybe change filter. Speak to support for some more help.
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