Category:FTTP Faults

Lights on the Openreach ONT

• We have a page about the lights and their meaning on the Openreach ONT: Openreach_FTTP_ONT

No connection

• Check the Openreach ONT:-
  • the LOS light should be green - if not, try a power cycle of the ONT and get in touch.
  • the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable

Slow connection

• Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will rin at 100M and not 1G
• Use our speed test to check up and download speeds: https://speedtest.aa.net.uk
• Try a power cycle of the ONT and get in touch.